Shipping policy

Last updated: July 11, 2026

At ALVORY, we are committed to providing a smooth and reliable shipping experience. Please read this Shipping Policy before placing your order.

Order Processing

Processing Time
Orders are processed within 1–5 business days (excluding weekends and holidays).

Order Timing
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing Delays
During periods of high order volume, product launches, severe weather, holidays, or other unforeseen circumstances, processing times may be extended. If your order experiences a significant delay, we will notify you using the email address provided at checkout.

Estimated Delivery Times

Delivery estimates begin after your order has been processed.

Destination	Estimated Delivery
United States	5–12 business days
Canada	7–15 business days
Europe	7–20 business days
Australia & New Zealand	8–20 business days
Other International Destinations	10–30 business days

Please Note: These delivery times are estimates only and are not guaranteed. Delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives the shipment.

Shipping Destinations & Customs

Shipping Destinations
We currently ship to most countries worldwide. If shipping is unavailable to your location, you will be notified during checkout.

Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer. ALVORY has no control over these charges and cannot predict their amount.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered and the order has not yet been shipped, please contact us immediately. Once an order has shipped, we cannot guarantee that address changes will be possible.

Orders returned because of an incorrect or incomplete address may be subject to additional shipping charges before reshipment.

Lost or Missing Packages

1. Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible. We will work directly with the shipping carrier to investigate the shipment. Investigation times vary depending on the carrier.

If the carrier confirms that the package has been lost, we will provide an appropriate resolution, which may include a replacement or refund, at our discretion.

2. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Verify your shipping address.

2. Check around your property.

3. Ask household members or neighbors.

4. Contact your local carrier.

If the package still cannot be located, please contact us within 7 days of the marked delivery date.

Please note that ALVORY is not responsible for packages that are stolen or misplaced after the carrier has confirmed delivery.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the shipping package

• Photographs of the shipping label

Refused Deliveries & Order Cancellations

Refused Deliveries

If a customer refuses delivery for reasons other than shipping damage or our error, any return shipping costs, customs fees, or carrier charges incurred may be deducted from any eligible refund.

Order Cancellations

Orders may only be cancelled before processing begins. Once an order has entered processing or has been shipped, it can no longer be cancelled and must follow our Return Policy.

Multiple Shipments

Depending on product availability or supplier location, your order may arrive in multiple packages. Tracking information will be provided for each shipment whenever available.

Delays Beyond Our Control

ALVORY is not responsible for delays caused by weather conditions, natural disasters, customs inspections, carrier delays, labor strikes, government actions, public emergencies, or other events beyond our reasonable control.

Such delays do not qualify for refunds solely due to extended transit times.