Refund policy
Last updated: July 11, 2026
At ALVORY, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.
Return Window
We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must:
• Be unused and unworn
• Be in its original condition
• Include all original tags and packaging
• Include proof of purchase or your order number
Returns that do not meet these requirements may not be accepted.
How to Start a Return
To request a return, please contact us at support@alvory.us.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery.
To help us process your request quickly, please include:
• Your order number
• Photos of the product
• Photos of the shipping package
• Photos of the shipping label
We will evaluate the issue and work to provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Clearance or sale items
• Personalized or custom-made products
• Items marked as Final Sale
• Products that have been used, damaged by the customer, or returned without original packaging
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order after your return has been approved.
European Union Customers
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Returned items must still be in their original condition, unused, with tags attached, and in their original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@alvory.us.
Contact Us
If you have any questions about returns or refunds, please contact us at: