Questions, answered.
Before contacting us, please take your time to read through our FAQs. You may find the answer you need below. If you still need help, our contact page is the best place to reach us.
Contact Us →A little clarity can make everything feel much simpler.
From order to dispatch.
Has my order been dispatched yet?
Orders are generally dispatched within 1 to 5 working days, sometimes sooner.
You will receive a dispatch email when your order has been dispatched. Please check your SPAM or Junk folder just in case the email has been filtered there.
If you cannot find your dispatch email or think you may have deleted it, please contact us and we can provide real time information on whether your order has been dispatched.
I put the wrong address for my order. Can I change it?
If you entered an incorrect delivery address, please contact us within 24 hours.
If your order has not yet been shipped, we may be able to update your delivery address. Once an order has been shipped, unfortunately we are unable to change its delivery address.
I ordered 2 or more items. Why did I only receive one?
When you order multiple items, they may occasionally be shipped separately because products can be dispatched from different warehouses.
This means one item may arrive before another. Please do not panic if your full order does not arrive in one package. The remaining items may still be on their way.
Waiting for your order.
My order is still not here. Please help?
If your order has taken longer than 15 working days from dispatch, please contact us and we will look into the delivery for you.
Where applicable, we offer a Money Back Guarantee or can arrange for your order to be resent.
I don't have a tracking number. When will I get it?
Once you receive your dispatch email, you can contact us for an update regarding your tracking information.
Changes, returns, and cancellations.
What is your return policy?
Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
I need to cancel or change my order. How do I do this?
We always try our best to accommodate order requests. However, if your order has already been shipped, we cannot cancel it.
If you would like to change your order, please contact us as soon as possible. We will try our best to accommodate your changes provided the order has not already been shipped.
Once the order has been shipped, we will no longer be able to change it.
Payments and order emails.
Why did I not receive a confirmation email after ordering?
There is a good chance that our email has ended up in your SPAM or Junk folder, so please check there first.
If you still cannot find your confirmation email and would like it resent, please contact us and let us know.
What payment options are available?
We accept all major credit and debit cards through Stripe. We also accept PayPal payments.
If your card has been declined, please do not worry. Simply contact us and we will advise you on the next steps.
Please keep your item unused and complete.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and returned in its original packaging.
We're here to help.
If you cannot find the answer you are looking for, please get in touch through our contact page and send us the details of your question.
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